Política de reembolso

Opened items

For a full refund, the product must be returned in the original packaging. Customers will be responsible for all shipping costs related to the return of the order.

If assembly services have been requested, the customer is still responsible for retaining the original packaging in the event of a return. Save original packaging in case of a return. 

Unopened items
 
Returns will only be accepted if the product is in new, unused condition. Products that have damages, scratches, assembly marks, or anything deemed as used by the sole discretion of VENINI FURNITURE, will not be eligible for return.
 
White Glove Delivery

(Available within 50 miles of a showroom)

  • Package is delivered directly to the selected room.
  • Items are unwrapped and packaging is removed by the delivery team.
  • Delivery up to two flights of stairs included.
  • Customer signature is required. If refusing the order for return, please notify the delivery team at the time of delivery.
Free Standard Delivery

(Available on orders over $2,000 delivered within 5 miles of a showroom )
Delivery to the front door. 

  • Apartment building orders will be delivered inside the entrance of the building. Flight of stairs not included.
  • Customer must be present to receive the order.
  • Assembly, unpacking and removal of packaging not included. 
SHIPPING (Curbside)

All freight is delivered to the curb or end of driveway outside the requested delivery address

  • You will be responsible for transport beyond that point
  • The orders will come in the original packaging
  • Customer signature is required.
Refund Process
  • Returned items will be inspected within 3 days of receiving the merchandise into our warehouse, to ensure that they are in new condition.
  • Any items returned in new condition with its original packaging will incur a return shipping fee which will be deducted from the refund amount.
  • Any items returned in new condition but without its original packaging will incur up to 35% restocking fee and a return shipping fee, which will be deducted from the refund amount.
  • Damages incurred during return shipping due to insufficient packaging will not be eligible for a refund.
  • Return shipping is the same rate as our basic shipping fee.
  • The original shipping or delivery charges are non-refundable.
  • After we have inspected the returned goods, it generally takes 7 to10 business days for a refund to be credited back to you.
  • For any assistance, call our Customer Service Department at 954-303-6361, Monday through Friday, 10:30 am to 6 pm Eastern time.
Important Details for Scheduling Your Delivery Appointment

The carrier will call you 24-48 hours before delivery to arrange a delivery time that will vary depending on the freight carrier's schedule. Whatever information you can give during the phone call will be given to the driver to help the transport of your purchase.

  • Delivery teams are only able to deliver Monday-Friday during standard business hours, and they we provide a 2 to 4 hours delivery window.
  • Inform a VENINI representative if you have any circumstances that could affect the delivery (additional fees may apply):
    • Very narrow driveway
    • Dead-end street
    • Ferry for island locations, etc. (fees may apply)
    • The driver will need to park in a specific place
    • Delivery to a side door or garage entrance
  • Please make sure not to miss your delivery appointment or else you will incur additional delivery fees such as re-delivery, storage charges and/or return shipping costs
Non-Refundable / Final Sale Items
All items purchased on clearance, marked as Final Sale, or marked as Floor Samples cannot be returned.

Reporting damages on your order:

We package our products to remain intact during the transit to your home, however, sometimes things can occur that are beyond our control. If in the unlikely event, your item arrives in less than perfect condition please call us at 954-303-6361 or email us at Veninifurniture@Gmail.com within 3 days of receiving the product and we will do our best to make it right.