Shipping / Returns
To Return Unopened Items
Please contact our Customer Service to get a return authorization at firstname.lastname@example.org within 48 hours of order or delivery if any changes request or damages.
For a full refund, the product must return in the original packaging. You will be responsible for the shipping costs related to the return of your order.
If you have requested assembly services, you are still responsible for retaining the original packaging, so be sure to save your original packaging.
- Package is delivered directly to the room of your choice.
- The furniture is unpackaged and trash is removed by our service provider.
- Delivery up to 2 flights of stairs included.
- Customer signature required. Please make sure to notify the delivery provider of any damage or your desire to return your order at the time of delivery.
Returns will only be accepted if the product is in its unused, new condition. Products that have damages, scratches, assembly marks, etc. or any will not be eligible for a return.
- At the time of delivery, the carrier will provide you with a receipt and a Bill of Lading. Both are your record of shipment, an agreement of delivery, plus confirmation of the condition of your item.
- Thoroughly inspect your cargo at the time of delivery and before you sign all documents. Do not sign the Bill of Lading until you have examined each item.
- After the order is made it cannot be canceled or changed. If your order had any problems please contact us at email@example.com
- Returned items will be inspected within 2 days of receiving the merchandise into our warehouse, to ensure that they are in new condition.
- Any items returned in new condition with its original packaging will incur a return shipping fee which will be deducted from the refund amount.
- Any items returned or cancel in new condition but without its original packaging will incur up to 35% restocking fee and a return shipping fee, which will be deducted from the refund amount.
- Damages incurred during return shipping due to insufficient packaging will not be eligible for a refund.
- The original sale shipping or delivery charges are non-refundable.
- After we have inspected the returned goods, it generally takes 7 to10 business days for a refund to be credited back to you.
- For any assistance, call our Customer Service Department at (954) 303-6361, Monday through Friday, 10:00 am to 5 pm Eastern time.
VENINI will call you 24-48 hours before delivery to arrange a delivery time that will vary depending on the freight carrier's schedule. Whatever information you can give during the phone call will be given to the driver to help the transport of your purchase.
- Delivery teams are only able to deliver Monday-Friday during standard business hours, and they we provide a 2 to 4 hours delivery window.
- Inform a VENINI representative if you have any circumstances that could affect the delivery (additional fees may apply):
- Very narrow driveway
- Dead-end street
- Ferry for island locations, etc. (fees may apply)
- The driver will need to park in a specific place
- Delivery to a side door or garage entrance
- Please make sure not to miss your delivery appointment or else you will incur additional delivery fees such as re-delivery, storage charges and/or return shipping costs
All items purchased from our clearance or any section or Items marked as Final Sale or Floor Samples cannot be returned.
FINAL SALE: NO REFUND ALL DAMAGES MERCHANDISE MUST BE REPORTED WITHIN 48 HOURS AND MUST BE IN ITS ORIGINAL FACTORY PACKAGING Received
Reporting damages on your order:
We package our products to remain intact during the transit to your home, however, sometimes things can occur that are beyond our control. If in the unlikely event, your item arrives in less than perfect condition please call us at (954) 303-6361 or email us at firstname.lastname@example.org within 2 days of receiving the product and we will do our best to make it right.
All freight is delivered to the curb or end of driveway outside the requested delivery address
- You will be responsible for transport beyond that point
- The orders will come in the original packaging
- Customer signature is required.