For a full refund, the product must return in the original packaging. You will be responsible for the shipping costs related to the return of your order.
If you have requested assembly services, you are still responsible for retaining the original packaging, so be sure to save your original packaging.
Returns will only be accepted if the product is in its unused, new condition. Products that have damages, scratches, assembly marks, etc. or any will not be eligible for a return.
VENINI will call you 24-48 hours before delivery to arrange a delivery time that will vary depending on the freight carrier's schedule. Whatever information you can give during the phone call will be given to the driver to help the transport of your purchase.
All items purchased from our clearance section or Items marked as Final Sale or Floor Samples cannot be returned.
Reporting damages on your order:
We package our products to remain intact during the transit to your home, however, sometimes things can occur that are beyond our control. If in the unlikely event, your item arrives in less than perfect condition please call us at (954) 303-6361 or email us at veninifurniture@gmail.com.com within 3 days of receiving the product and we will do our best to make it right.
All freight is delivered to the curb or end of driveway outside the requested delivery address
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